Terms & Conditions

Welcome to our terms and conditions of sale and delivery.

These terms and conditions apply to customers located in the UK (“Customers”) who access The Five Fifteen website (“Website”). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of The Five Fifteen, which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

The Five Fifteen’s registered address is Unit C, 21 Chapel Street, Petersfield, Hampshire, United Kingdom, GU32 3DT, Company Number: 09593540.

You should print a copy of these terms and conditions for future reference.

The Website is operated by THE FIVE FIFTEEN CLOTHING LTD, whose registered address is Unit C, 21 Chapel Street, Petersfield, Hampshire, United Kingdom, GU32 3DT, Company Number: 09593540.

If you have any questions about the Website please contact us.

How to order

1. Select the goods you require from the Website and click ‘Add to basket’

2. Choose the quantity of goods you wish to purchase from The Five Fifteen (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item.

3. Review your basket and make sure all specifications such as size  and colour fit your requirements, then click “View Basket”

4. You will then proceed to the secure payment page where you may select the payment type and complete your order. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

5. You will have the oppotunity to create an account at the checkout stage. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and The Five Fifteen

After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by The Five Fifteen.

You will receive an email confirming that The Five Fifteen has accepted and completed your order when your order has been processed and is ready for despatch.

Once The Five Fifteen accepts your order, a contract to purchase the goods from The Five Fifteen takes effect between you and The Five Fifteen.

The contract to sell goods to you only relates to those goods listed in the confirmation email.

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

The Five Fifteen is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

Method of payment

You may pay by

  • Maestro
  • Mastercard
  • PayPal
  • VISA
  • VISA Debit
  • VISA Electron

Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Gift cards

Gift Cards can be redeemed by UK and Irish customers only in branches of The Five Fifteen located in the United Kingdom only. Gift Cards may be exchanged for goods of a higher price than the value on the card on payment of the difference. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.

Gift Cards cannot be used to buy further Gift Cards.

Gift Cards cannot be used to purchase goods for delivery outside of the UK.

UK Delivery

Delivery costs are additional to the displayed price and vary depending on the total monetary value of your order.

UK delivery charges will be confirmed to you, before your order is accepted.

Please note we are currently unable to deliver to PO Boxes.

UK Delivery options

The Five Fifteen offers a standard next day delivery service via DPD at £5.95 or free delivery on orders over £100.00. Next day delivery will be available only for orders placed before 2pm on the previous working day. Orders placed after 2pm will be despatched the next working day excluding Sundays and Bank Holidays. DPD will require a signature to ensure safe receipt of your goods.

If you are not available to collect and sign on the courier’s first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier’s contact number to arrange re-delivery. 

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to The Five Fifteen and The Five Fifteen will issue a refund on their behalf. The Five Fifteen reserves the right to re-charge the delivery cost for re-delivery.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Next Day Delivery the day before the launch date, if delivery is within the UK.

Split delivery

The Five Fifteen may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the “UK Delivery option: Next Day Delivery“.

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Next Day Delivery service. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Returns and exchanges

See our Returns and exchanges page.

Warranty and limitation of our liability

If The Five Fifteen fails to comply with these terms and conditions, The Five Fifteen shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of The Five Fifteen‘s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

The Five Fifteen will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

Nothing in these terms and conditions is intended to exclude or limit House of Fraser ‘s liability for:

(a) death or personal injury caused by House of Fraser ‘s negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987;

(e) any other matter for which it would be illegal for House of Fraser to exclude or attempt to exclude its liability.

Whilst The Five Fifteen adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

Events outside our control

The Five Fifteen will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside The Five Fifteen ‘s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond The Five Fifteen ‘s reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, The Five Fifteen ‘s performance is deemed to be suspended for the period that the Force Majeure Event continues, and The Five Fifteen will have an extension of time for performance for the duration of that period. The Five Fifteen will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications The Five Fifteen sends to you should be in writing. By accessing the Website, you accept that communication with The Five Fifteen will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that The Five Fifteen provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to THE FIVE FIFTEEN CLOTHING LTD, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.


The Five Fifteen takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email customer services. To assist The Five Fifteen in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions

The Five Fifteen reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from The Five Fifteen unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

• The Five Fifteen notifies you of any changes to these terms and conditions before it accepts your order, in which case House of Fraser has the right to assume that you have accepted the change to the terms and conditions unless you notify The Five Fifteen to the contrary within seven (7) working days of receipt by you of the goods.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

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